Faq

• Why Choose ELLAAR?

  Infrastructure: A well equipped offshore
  development center with offices in US and
  Europe makes it one of the best in the I.T.
  consulting industry Technology.

  Expertise: We have the strongest skill sets
  ranging from Mainframe systems, Maintenance
  of Legacy Systems, ERP, CRM, Application
  development and maintenance, Data warehousing, Internet based technologies and several others.

  Faster delivery:It is possible to achieve round the clock maintenance with teams working at different time zones in India and other client locations such as US / Europe.

  Better quality:Our highly skilled teams are specifically focused on a single project with processes implemented all across to maintain quality. This results in a better understanding of the system and therefore getting a Better quality.

  Skilled resources Pool:Offshore and on-site teams provide a large pool of highly skilled I.T. professionals.

  Quick Ramping Time:Our offshore resources can be ramped up or down very quickly, thus ensuring optimal usage and costs.

  Substantial Cost Cuts:Substantial cost cuts can be accrued by using an optimum mix of offshore and on-site employees. These cost benefits can be channeled by the client for funding various business initiatives.

  The company has an on-time / on-budget completion rate significantly higher than the average for its industry, which translates to highly predictable software delivery for its clients.

  
• Can you give us a sample approach to project
  methodologies being used at ELLAAR?

  Case Study: Our Comprehensive Four-Phased
  Project Methodology for Application
  Maintenance and Support

  • Phase One: Planning and Initiation
  
  
  • Project planning
  • Project organization
  • Phase Two: Knowledge Acquisition
    
    • Knowledge Transfer
    • Implement maintenance procedures
    • Maintain all change requests on-site
    • Simulate off-site operation within the team
  • Phase Three: Off-Site Transition
    
    • Move severity three and four errors off-site
    • Fine-tune tracking and reporting procedures
    • Review/update procedures, skills and resources
    • Host visits to maintenance site by customer
  • Phase Four: Steady-State Operations
    
    • Complete transition
    • Ongoing status reporting
    • Monitor and improve performance
    • Plan for restructuring and re-engineering

  This can be fine-tuned and tailor made to suit the client needs and will be implemented accordingly.

  
• Why should one Outsource?

  The Benefits one may get from outsourcing are:

  • Renewed focus on core business
  • Mitigation of risks by reliance on an expert
  • Improved customer satisfaction through
    improved processes not previously part of the enterprise's culture or experience.
  • Ability to reward workers with career opportunities in a specialty company dedicated to the workers' skills as a revenue generator, rather than to a general company where the worker is considered an overhead expense
  • Project enhancement
  • Service improvements
  • Skills upgrade
  • Skills retention
  • Skills access
  • Technology infusion
  • Cost accounting and overall visibility of accounting and performance in a business process
  • Cost reduction
  • Management of volatility in costs through financial engineering
  • Asset conversion
  • Avoidance of capital investment

  
  
  
• Who should Outsource?

  The Enterprises which faces the following
  circumstances can outsource:

  • CEO and/or CFO are being "held hostage"
    by a non-responsive I.T. department
  • Compared to competitors, the enterprise is not keeping pace with changes in technology
  • High inventory costs
  • High personnel turnover
  • I.T. budget is not predictable or affordable
  • I.T. organization does not have a strong grasp of company's objectives, critical success factors and/or bottom line
  • I.T. organization does not provide industry best practices, processes and/or services to internal/external customers
  • I.T. strategy not consistent with business strategy
  • Loss of senior I.T. management
  • Missed delivery dates
  • Multi-I.T. vendor environment/data centers
  • Need to focus on core business(es)
  • Need to increase earnings, growth, ROI, and/or shareholder value
  • No business continuity/recovery plan
  • No documented, measurable, and/or repeatable I.T. strategy
  • Not ready for eBusiness (e.g., eCommerce, eProcurement)
  • Port internal and/or external customer service
  • Post-M&A - redundant or mismatched I.T. infrastructure
  • Runaway I.T. projects

  
  
  
• What is the nature of the demand-supply
  equation for talent in the markets from where
  it recruits?

Due to an increased realization of the quality
of talent in India, the demand-supply equation is biased in favor of demand, especially for the best quality talent that ELLAAR is interested in.


• How does ELLAAR compete?

  The company seeks to retain this leadership position through the use of speed and imagination to create a superior working environment for young professionals - meritocratic, empowered, non-hierarchical, professional, with the best physical and technological infrastructure.

  
• What is the company's overall strategy
  for growth and profitability?

ELLAAR aims to grow by expanding its relationships with existing clients; adding new, market-driven services; adding new clients and adding personnel.

ELLAAR is today one of the most profitable I.T. Services companies in India and intends to maintain profitability within an acceptable band.


• How does the company get new business?

ELLAAR has a direct sales force that contacts prospects, responds to requests for proposals and negotiates new contracts. The company also participates in industry fora that give it an opportunity to demonstrate thought leadership in the use of Information Technology for business benefit, and participates in industry / technology conventions. Client references are also an important way in which the company gets new business.


• What are ELLAAR quality processes and metrics?

ELLAAR's Quality Process is a formal system of continuous improvement that enables employees to meet customer requirements. ELLAAR is committed to providing high quality products and services that are reliable and result in customer satisfaction.


• Who are the companies that benefit from the ELLAAR Enterprise Consulting program and how does the program assist them?

Companies that benefit from the Enterprise Consulting program are those who have made a substantial investment in ELLAAR products and are committed to successfully rolling out ELLAAR information within their organizations.

Enterprise consultants work with company "Champions" to create a variety of customized awareness programs encouraging end users to make ELLAAR information products part of their daily routine. Before, during or after implementation, enterprise consultants provide valuable assistance to clients with a range of activities including the measurement and evaluation of information products.